Shipping Policy
Effective Date: July 30, 2026
At Transports Holding, we are committed to providing safe, reliable, and efficient delivery of our portable bathrooms, container offices, office pods, and modular building solutions throughout Australia.
Please read this Shipping Policy carefully before placing your order.
Australia-Wide Delivery
We deliver our products across Australia, including metropolitan, regional, and many remote locations.
Our logistics team works closely with customers to coordinate delivery schedules and ensure products arrive safely and on time.
Order Processing
Once your order has been confirmed and payment requirements have been completed:
- Standard orders are processed within 2–5 business days.
- Custom-built or modified products may require additional manufacturing time.
- Production timelines will be confirmed during the quotation process.
Orders are processed Monday through Friday, excluding public holidays.
Delivery Timeframes
Estimated delivery times vary depending on your location and product type.
Typical Delivery Estimates
- Metropolitan Areas: 3–7 Business Days
- Regional Areas: 5–10 Business Days
- Remote Locations: 7–15 Business Days
Custom-built modular buildings and office complexes may require additional lead time.
Please note that these timeframes are estimates and may vary due to weather conditions, transportation schedules, manufacturing requirements, or other circumstances beyond our control.
Delivery Requirements
Before delivery, customers must ensure the site is suitable for unloading.
Delivery locations should have:
- Safe truck access
- Adequate turning space
- Firm and level ground
- No overhead obstructions
- Sufficient clearance for unloading equipment
If access restrictions exist, please notify our team before delivery so suitable arrangements can be made.
Additional delivery charges may apply if special equipment or multiple delivery attempts are required.
Delivery Inspection
Customers are encouraged to inspect all products immediately upon delivery.
Before signing the delivery documentation, please verify:
- Product quantity
- Product condition
- Visible damage
- Correct specifications
If any issues are identified, note them on the delivery receipt and notify us as soon as possible.
Delivery Delays
While we strive to meet all estimated delivery dates, delays may occasionally occur due to:
- Severe weather
- Road closures
- Freight carrier delays
- Manufacturing delays
- Public holidays
- Events beyond our reasonable control
We will keep you informed of any significant changes to your delivery schedule.
Installation
Unless specifically included in your quotation, delivery does not include installation.
If installation services are required, they should be arranged in advance with our sales team.
Delivery Charges
Delivery costs vary depending on:
- Product size
- Weight
- Delivery location
- Site accessibility
- Required transport equipment
Delivery charges are calculated individually and clearly displayed in your quotation before your order is confirmed.
There are no hidden delivery fees.
Failed Deliveries
If delivery cannot be completed because:
- The customer is unavailable
- The site is inaccessible
- Access requirements were not disclosed
- The delivery is refused without valid reason
Additional transportation, storage, or re-delivery fees may apply.
Ownership & Risk
Ownership of the product transfers to the customer after full payment has been received.
Responsibility for the product passes to the customer upon successful delivery and acceptance at the delivery location.
Delivery to Remote Areas
We proudly supply customers across Australia, including many remote and regional locations.
Depending on accessibility, additional transport arrangements may be required.
Our team will advise you of any special delivery requirements before dispatch.
Tracking Your Order
Once your order has been dispatched, we will provide delivery updates and estimated arrival information where available.
Our customer service team is also available to assist with delivery inquiries.
Damaged Shipments
If your order arrives damaged:
- Inspect the product before accepting delivery.
- Record any visible damage on the delivery receipt.
- Take photographs of the damage.
- Contact Transports Holding as soon as possible.
Prompt reporting helps us resolve issues efficiently.
Force Majeure
Transports Holding is not responsible for delays caused by events beyond our reasonable control, including:
- Natural disasters
- Floods
- Bushfires
- Severe weather
- Government restrictions
- Industrial action
- Transportation disruptions
Questions About Delivery?
Our team is happy to assist with delivery planning, logistics, and scheduling.
Transports Holding
Website: transportsholding.com
Email: info@transportsholding.com
Phone: +1 (774) 458-5455
Business Hours:
Monday – Friday
8:00 AM – 5:00 PM