Refund and Returns Policy

Effective Date: July 30, 2026

At Transports Holding, we are committed to delivering high-quality portable infrastructure solutions and ensuring customer satisfaction. Because our products are large, customizable, and transported by specialized freight services, returns and refunds are subject to the conditions outlined below.

By placing an order with Transports Holding, you acknowledge and agree to this Refund & Return Policy.

Return Eligibility

We accept return requests only under limited circumstances.

To be eligible for a return:

  • The request must be submitted within 7 calendar days of delivery.
  • The product must be unused and in its original delivered condition.
  • The product must not have been installed, modified, relocated, or damaged after delivery.
  • You must provide proof of purchase and photographs of the product.

Returns requested after the eligibility period may not be accepted.

Non-Returnable Products

The following items are generally not eligible for return unless they are delivered damaged or have a verified manufacturing defect:

  • Custom-built modular buildings
  • Custom container offices
  • Modified office pods
  • Products manufactured to customer specifications
  • Clearance or final sale items
  • Products sold “As Is”
  • Installed or used products
  • Products damaged through misuse, improper handling, or unauthorised modifications

Return Approval Process

All returns require prior written authorization from Transports Holding.

To request a return:

  1. Contact our customer support team within the return period.
  2. Provide your order number and proof of purchase.
  3. Include photographs showing the condition of the product.
  4. Wait for written return approval and shipping instructions.

Products returned without prior approval may be refused.

Return Freight Costs

Unless required by applicable consumer law or agreed otherwise:

  • Customers are responsible for return transportation costs.
  • Original delivery charges are non-refundable.
  • Returned products must be transported using an approved freight carrier.

Because our products require specialized transport, return freight costs may vary depending on the product size and destination.

Inspection & Restocking

Approved returns are inspected upon arrival.

A restocking fee of up to 15% may apply to approved returns to cover inspection, handling, and administrative costs.

If a returned product is found to be damaged, incomplete, altered, or unsuitable for resale, additional deductions may apply, or the return may be declined.

Refund Processing

Once the returned product has been received and inspected:

  • Approved refunds are generally processed within 5–10 business days.
  • Refunds are issued using the original payment method whenever possible.
  • Shipping charges, restocking fees, and any applicable deductions will be clearly identified.

Your financial institution may require additional time before the funds appear in your account.

Damaged During Delivery

Please inspect your order immediately upon delivery.

If visible damage is present:

  • Note the damage on the delivery receipt before signing.
  • Take photographs of the damaged product.
  • Notify Transports Holding as soon as possible.

Prompt reporting helps us investigate and resolve freight-related issues efficiently.

Defective Products

If you believe your product has a manufacturing defect:

  • Notify us within 7 days of delivery.
  • Do not continue using or modify the product.
  • Provide photographs and a description of the issue.

We will assess the product and, where appropriate, arrange a repair, replacement, or refund in accordance with applicable warranties and consumer rights.

Warranty

Many of our products include a manufacturer’s or supplier’s warranty.

Warranty coverage generally does not apply to:

  • Normal wear and tear
  • Accidental damage
  • Improper installation
  • Misuse or neglect
  • Unauthorised repairs or modifications

Warranty terms may vary depending on the product supplied.

Order Cancellations

Orders cancelled before production or dispatch may be eligible for a refund, less any administrative or design costs already incurred.

Orders cancelled after production has commenced or after dispatch may not be eligible for cancellation or refund.

Important Information

Please note:

  • Large modular buildings and portable infrastructure cannot be returned in the same manner as standard parcel deliveries.
  • Failed delivery attempts due to inaccessible sites or customer unavailability may result in additional charges.
  • Refunds are not provided solely because a customer changes their mind after delivery, except where required under applicable consumer protection laws.

Australian Consumer Rights

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable legislation. Where required by law, customers remain entitled to statutory guarantees and remedies for products that fail to meet those guarantees.

Contact Us

If you have any questions regarding returns, refunds, warranties, or product quality, please contact us.

Transports Holding

Website: transportsholding.com

Email: info@transportsholding.com

Phone: +1 (774) 458-5455

Business Hours:

Monday – Friday

8:00 AM – 5:00 PM